Jiang Xiaoxiao is a collection specialist of Jinming Yu Real Estate Development Company, she is positive and solid efforts, and always maintains motivation in her post, from an excellent customer service provider to an excellent collection service provider, no matter what position she is in, no matter what responsibility she takes, she goes all out, works hard, and harvests fruitful results with her hard work. Won the recognition of colleagues and leaders, won the group "2023 Group advanced employees" honorary title.
Dedication, adhere to the spirit of hard work. Jiang Xiaoxiao in the work, no matter in any post is conscientious, down-to-earth. At first, she was a window server in Jinming Apartment Real Estate Development Company, and she always reminded herself to provide maximum help and optimized service for customers. In the window service work, she insisted on "coming to meet the sound, asking the sound, walking the sound", and always served customers with a good image and sincere attitude, leaving a good impression on customers. At the same time, she strictly implements the company's various systems, adheres to the standardization and standardization of services, and ensures the work efficiency and work quality. She meticulously reviewed the information, carefully and carefully handled the procedures, patiently explained and guided the owners who did not meet the conditions and procedures, and truly implemented the service concept of "satisfaction is only a starting point, no end, service is only better, no best" with actions, and truly made customers happy and satisfied.
Take on heavy burdens and crack hard bones. With the development and organization adjustment of the company, Jiang Xiaoxiao was assigned to the collection work with excellent performance and became a collection specialist, mainly responsible for the overdue and non-performing loan management of the company's customers. Needless to say, the new work is full of challenges, but Jiang Xiaoxiao did not back down, but bravely shoulder the burden, courage, and strive to clear the stumbling block of efficient and high-quality development of the group. In the face of new tasks, she buried herself in her desk, focused on analyzing the causes of overdue and studying the methods of overdue management. Faced with the endless problems of overdue management, Jiang Xiaoxiao regularly carried out door-to-door collection work every week, collected non-performing loans one by one, understood the bad causes, and formulated resolution measures. On one occasion, a community owner accumulated overdue loans of more than 100,000 yuan for a long time, because the house has been uninhabited, customer information can not be found. In order to contact the owner as soon as possible, Jiang Xiaoxiao and colleagues through the inquiry of my home registration information, visit the home registration, and finally find my father, in Jiang Xiaoxiao and other people patient persuasion, the other party returned the company more than 100,000 yuan overdue loans.
Forethought leads to success, and unforethought leads to failure. Jiang Xiaoxiao summed up experience in practical work and solved problems in specific work. She classifies debtors according to the reasons for the overdue, and studies and develops different solutions for different types. She planned well, practiced well, and managed overdue and non-performing loans in good order. In the process of overdue and non-performing loan management, she focused on the repayment rate, clear the repayment target, through telephone reminders, door-to-door tracking and other ways, the perfect integration of debt clearance and service, to help customers eliminate arrears, to achieve the company's capital return, so as to achieve "planning, countermeasures, and results". Under the efforts and persistence of Jiang Xiaoxiao, in 2023 alone, 2.9 million yuan of overdue money was recovered, of which 800,000 yuan was overdue for more than 1 year, and a satisfactory answer sheet was handed over for the company.
To the difficult, determined to move forward. In the new journey, Jiang Xiaoxiao will continue to seize the day, perseverance, perseverance, not easy to overcome difficulties, and make new and greater contributions to the company's high-quality development.