Early winter brings cold to people, jinming apartment real estate window attendant warm service to people. In the guide stand beside the elevator on the fourth floor of Weiye Group, MAO Yancai, wearing a thick down jacket, greets customers, guides business management and takes the initiative to solve problems for owners.

In order to enable owners to handle business efficiently, Jinming Apartment Real Estate Company sets up a guide desk at the elevator entrance on the fourth floor to receive owners and assist them to handle business quickly. In early winter, there was a cold current in the corridor. MAO Yancai wore cotton clothes and stood by the guide table, fearing that she would leave the customers cold and let them run errands and delay their business. No matter it is not to do business, as long as through the guide platform, MAO Yancai will take the initiative to ask: "Hello, what business?" . She insists on asking people she meets out of politeness and willingness to help, but also because she feels the service should be treated equally. To do complex things simply is an expert; to do simple things repeatedly is an expert; to do repetitive things attentively is the winner. MAO Yancai's persistent service attitude and unremitting efforts make the owners feel at home and feel the warmth of Jinming House family.

Once, an owner came to the fourth floor in a hurry to deal with business, abandoned the road is not easy to find, complain about the low efficiency of business. Seeing this, MAO Yancai immediately stepped forward to calm the customer's mood and patiently asked what the customer wanted to do. The customer said, "The business is too slow, I have been waiting for a long time." Facing the owner's blame, MAO Yancai apologized and took the initiative to help the owner straighten out the process, guiding the customer to the corresponding window to handle the procedures. With her assistance, the owner quickly handled things well. MAO Yancai writes down what the owner should do in the next step for each transaction on paper and explains it patiently to the owner. The owner, who had been angry, saw her running in and out of the house, busy up and down and couldn't get angry any more. He apologized to MAO Yancai for his aggressive behavior and finally shook hands with her.

Window service is a part of the external display image of real estate. MAO Yancai always wears a smile and delicate makeup, leaving a gentle and sweet image. Asked why she kept a good image all the time, she smiled and said: "As a window clerk, dealing with owners every day, tidy up personal appearance is to respect others, but also to their own constraints, can always remind myself, hard service, strive for the satisfaction of owners."

Faced with the people who came to handle the business, MAO Yancai carefully sorted out the formalities and handed them over to the owner, and carefully told the owner what to do next and how to do it. For the elderly with poor memory, she will write them on a piece of paper, so that the owners of the heart clearly, a proper handling.

Attitude determines everything, details determine results. MAO Yancai helps the owner handle the formalities and business with her heart. She sweeps away the cold in winter with enthusiasm and warms the owner's heart. In the real estate business service work, there are many "warm heart people" like MAO Yancai, they do their best for the owners, due diligence, with them, the owners worry.